In this article, we'll explain how to check user adoption rates in a survey and provide some recommended best practices!
The chart displaying adoption indicators is the first thing that appears when you enter the survey, and it updates as employees respond to the survey.
This analysis allows you to understand how much the results you'll be analyzing represent the audience invited to participate in the survey.
For example: The chart below shows that out of the 81 people invited to respond to the survey, 67 responded, resulting in an adoption rate of 83%.
Recommendations and Best Practices for Such Analyses:
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Don't Wait Until the Last Day: Avoid checking adoption rates on the day before closing the survey. It's important to continuously monitor it while the survey is open. This way, you can take different actions to engage people in responding if necessary. This helps prevent the need to extend the closing date.
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Ensure Anonymity: Make it clear in internal communications that responses to the questions are always anonymous. This increases the chances of employees answering questions honestly.
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Confidentiality Matters: Since the survey is confidential, it's important to avoid asking the question "Confirm if you have already responded to the survey" in internal communications regarding adoption. While the product has a limit of 3 people to display results per group, this can make people suspicious about confidentiality. It's recommended to request information after the person has read the communication and not after they have responded to the survey.
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Communicate the Closing Date: Make sure all employees are aware of the survey's closing date because once it's closed, the survey link will no longer be available, and respondents won't be able to participate.
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Engage Employees: Enlist the help of employees themselves to ensure high engagement with the survey. Having "ambassadors," especially leaders, in different areas and asking for their help in reminding people during existing departmental rituals can greatly reinforce the message that responding to the survey is important and a priority. For example, a leader can comment on an employee's priorities, encouraging them to respond to the survey.
To learn more about other analyses within the survey product, you can refer to this article: How to find data to analyze the survey on the platform?
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